FAQ

Frequently Asked Questions

Answer: you can send an inquiry via email to customercare@kilifiwater.co.ke. Please be sure to include your account number and a phone number where you can be reached during normal business hours.
Answer: Usually bills are processed every 1st day of the month, balance changes after the payment is processed and has been posted to your water account. All payments to your account shall be updated and reflected in the bills within the respective billing month. However a statement of your account will show your up to date transactions and balances.
Answer: Kilifi - Mariakani water and sewerage company Limited generally prohibits workers from accepting payments of any kind. Please call customer care office to make payments arrangements.
Answer: your bill is comprised of a SERVICE CHARGE and a CONSUMPTION CHARGE.The service charge portion of your bill is designed to recover a portion of fixed costs incurred in providing water services.These costs include the cost of maintaining the supply,treatment,distribution and service facilities that are needed to provide water service to your home or business.This charge appears on every bill and does not vary with consumption,but is related to the size and flow capacity of your meter.The CONSUMPTION CHARGE reflects the amount of water you actually used.

Our Partners

Our Partners

WSPs governing bodies, partners and service providers