The KilifiMariakani Water and Sewerage Company (KIMAWASCO) aims to provide consistent service excellence whenever customers make contact with the company. This aim incorporates the company’s commitment to ensuring the human rights principles aimed at transforming public service, and ‘getting it right the first time’. High quality customer service is our number one priority. Our Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction.
We cater for all our customer needs in line with the Customer Service Charter set out to ensure our commitment to the customer and to highlight the customers’ obligations to the Company. The company aims to emphasize the message that its customers are all the people it deals with in the performing of its work. These include the people who live, work and play in the greater KIMAWASCO area as well as everyone the company does business with. In this sense there are external and internal customers, and the same standards must apply when working with colleagues (internal customers) than with people outside the organization.