Apply connection

Apply for Water connection

Applying for Water connection

Applying for Water connection

Requirements for applying for Water connection

New Connection - the customer visit any of our offices and make his request at the customer care desk, he will be furnish with the relevant documents required for one to apply for a new connection which are are as follows;

Domestic application:

  1. Copy of ID/valid passport
  2. Copy of Pin Certificate
  3. Two passport sizes
  4. copy of Title deed/Lease or sale Agreement OR if the client does not have a title he provides a written letter from the local assistant chief/Chief as a confirmation of his residence

Corporate applicant:

  1. Pin certificate
  2. Certificate of incorporation or Introduction letter from the relevant department(mainly for Government offices)
  3. Passport copies/IDs for Directors(chair, secretary and treasurer)
  4. Title deed or sale agreement.

Re-connection of account

Incase of a reconnection of account, the procedure(requirements) is shown below.
  • Clearance of the outstanding bill payment via M-pesa or postbank
  • Payment of re connection fee( ksh 1000) at any office near you.
The reconnection of accounts is usually done on the next day unless if its a weekend or holiday.

Our Partners

Our Partners

WSPs governing bodies, partners and service providers